Covid-19 Virus Information/Latest Opening Hours and Information
To Our Valued Customers
We do hope that you are keeping safe and well and would like to thank you for your continued support and understanding throughout the past months.
As we slowly return to the ‘new normal’, certain areas of the business may be operating slightly differently. All areas of the business will be adhering to the new social distancing government policy and is in the best interest of our visitors.
We do apologise for any inconvenience this may cause and thank you in advance for your consideration.
Please remember;
It is critical that everybody observes the following key behaviours:
HANDS – Wash your hands regularly and for at least 20 seconds.
FACE – Cover your face in enclosed spaces, especially where social distancing may be difficult and where you will come into contact with people you do not normally meet.
SPACE – Stay 2 metres apart where possible, or 1 metre with extra precautions in place.
Monday 14 September
Government guidelines – group restrictions
Restaurant & Tour reservations are restricted to a maximum of 6 guests per table
Thursday 24 September 2020
Due to revised government guidelines visitors are now required to wear a mask on entering and moving around the building and on both the indoor & outdoor tours. Masks are not required for dining or the tasting element of the tours.
Forgotten your mask? Masks are available to purchase in the Wine & Gift Shop
Restaurants – must be closed between 10pm and 5am, customers will be advised to leave the premises at 10pm.
Denbies Vineyard Hotel – the restaurant and bar area will be required to close between 10pm – 5am
Please Note – We are unable to offer refunds for any pre-booked tours or experiences. However, we are happy to transfer or extend bookings to a future date
Denbies Visitor Centre is now OPEN
At the current time we will be operating reduced hours, reception will be open
Mon – Sun 10am – 5.30pm
PLEASE NOTE FROM Thursday 1 October the Visitor Centre will be open Mon – Fri 10am – 5pm/Sat & Sun 10am – 5.30pm
NEW FOR 2020 – Just Pedal Bike hire, the ideal way to explore the beautiful Surrey Hills <information & reservations>
Tours
The Outdoor Vineyard Tour will be operating from Saturday 4 July and daily thereafter.
For your additional reassurance, tour numbers are restricted. Please <check the website> for full availability and times. Tour reservations can only be made in advance on line at this time, thank you for your consideration.
The Conservatory Servery Restaurant
Mon – Fri 10am – 4pm/Sat & Sun 10am – 5pm
(Reservations are not required/maximum 6 guests per table)
The servery will be open but in accordance with government guidelines, we will be offering table style service with tables socially distanced. The menu will be adapted accordingly featuring our most popular lines. Hot meals will be available between 12noon – 2pm.
‘The Hatch on the Lawn’ Outdoor seating & takeaway refreshments
We are now offering a range of hot and cold refreshments through ‘The Hatch’ located on the front lawn. Our all-weather marquee on the lawn is now in situ and outdoor seating will be in place from Saturday 4 July.
Selection of hot and cold drinks & snacks
Daily 10am – 5pm/Saturday 9am – 5.30pm/Sunday 10am – 5pm
FROM THURSDAY 1 OCTOBER
The Hatch on the Lawn will be open
Mon – Friday 10am – 3pm
Saturday 9am – 3pm/ Sunday 10am – 3pm
The Gallery Restaurant
Opening for lunch every Wednesday, Thursday, Friday, Saturday & Sunday 12noon – 3.30pm. At the current time we are operating reduced hours.
We are limiting the number of guests in the restaurant to ensure that social distancing guidelines are adhered to. Advance reservations only. <Availability and reservations>
Wine & Gift Shop
We are operating a separate entrance and exit for your additional well being
Please note, as of 24 July, in accordance with government guidelines, visitors will be required to wear a face mask in the shop.
Denbies Wine & Gift Shop will be open
Daily 10am – 5pm/Saturday & Sunday 10am -5.30pm
20% off any purchases of 6 or more bottles of Denbies Wine
Denbies Monetary Vouchers/Tour Vouchers
Any vouchers purchased and due to expire between February and end July 2020 will be extended until end 2020
The Vineyard Hotel
Is open for reservations from Saturday 4 July, for full information please click here
The Vineyard Restaurant will be open for residents only at this time.
The car park is now open for visitors to enjoy the grounds of the vineyard for recreational purposes.
Social distancing
The safety of our customers and staff is of primary importance, please observe social distancing guidelines, card transactions only. We are introducing a phased approach to reopening in keeping with government guidelines, for the most up to date information, click here and sign up to our newsletter to receive our latest news and updates for when we will reopen.
Denbies On-line Wine and Gift Shop
WINE ORDERS – 20% OFF
Thank you all again for your continued support and consideration. We will be updating this information on a regular basis.
Please sign up here to receive our newsletter for latest news and updates for when we will reopen.
Most importantly, please keep safe and well.
The Team at Denbies
Online Shop – Click & Collect/Home Delivery
20% off any purchases of 6 or more bottles.
We understand that many of you might want to enjoy Denbies wines from the comforts of your home.
Cellar Door Click & Collect is now available, place your order on-line. Collection is available Monday – Friday 10am – 3pm
Please select from the dropdown at the checkout which delivery method you prefer. Please note, you will receive e-mail notification when your Click & Collect order is ready and details of the collection point. We are sorry but we are unable to take orders or respond to wine enquiries over the phone at this time.
Home Delivery is also available. Due to demand, home delivery may take a little longer than the normal 4/5 working days, please bear with us at this time.
On-line Gifting
Monetary e-vouchers are also available for purchase on-line, these can be redeemed for any on-line product or in the Visitor Centre, including hotel reservations. Please note that the expiry date has been extended to 30 months (previously 24 months)
There is a selection of ‘e-gift cards’ for you to select from.
PLEASE NOTE – WE ARE UNABLE TO TAKE WINE ORDERS OR ENQUIRIES OVER THE PHONE
Restaurants, Indoor and Outdoor Tours and Tastings, Denbies Wine & Gift Shop
In accordance with government guidelines, the visitor centre will be reopen on the 4th July. We are currently taking advance reservations for our Tours and Restaurants. For further information, please email [email protected]
A Message From Our Neighbours;
Surrey Hills Physiotherapy Health & Wellbeing
Please find below a taster of what we have to offer here at Surrey Hills Physiotherapy Health & Wellbeing. Having moved into our new bespoke premises on the Denbies Wine Estate, we are awaiting the time that we can welcome you all to come and try one of our Pilates, Yoga or Tai Chi classes; or our Consultant-led Physiotherapy & wellbeing services. For more information please visit our website www.surreyhillsphysiotherapy.co.uk
Helen has been a Physiotherapist for nearly 20 years and has developed her own combination of Pilates with functional strengthening and dynamic movement. She is also a fully accredited APPI (Australian Physiotherapy and Pilates Institute) Instructor.
Village Greens Farmshop
We are delighted that some of the best local spring produce has started coming through: we now have on the shelf asparagus from Sondes Place Farm, Dorking; salad bags from 15 Mile Foods Fetcham; over 15 varieties of tomato from Nutbourne Nursery, West Sussex.
We operate a ”hands-off” collection service and a delivery service to the local area (RH4 1, RH4 2, RH4 3, RH5 4, RH5 5, RH5 6 postcodes). Please email [email protected] or see www.vgfarmshop.com for more details.
We have revised opening hours: currently Mon – Sat 9:30am – 5pm and Sunday 11am – 4pm. Please note we are restricting the number of customers in the shop at any one time, so there may be a queue at the door. We request that only one family member goes in at time. We ask customers to use the hand sanitiser and disposable gloves provided at the entrance and to respect their distance from others as they shop.
Surrey Hills Brewery
We are open normal hours for take home sales only. We are heartened to see so many people supporting us and we also thank you for your responsible attitude in following the social distancing measures we have implemented. For more information about our beers please visit www.surreyhills.co.uk
At this time, we know that there is much uncertainty out there, but we appreciate your patience as we navigate these ever-changing times.