Covid-19 Virus Information
To Our Valued Customers
At Denbies the health and well-being of our loyal guests and employees is our number one priority.
IMPORTANT NOTICE (Sat 28 March 2020)
On advice from the local police and in keeping with government guidelines for social distancing, the Denbies Car Park is now closed. Vehicle access for Village Greens Food collection and Denbies Cellar Door collections ONLY. Local residents may continue to access the estate on foot/cycle only.
Due to the Coronavirus (COVID-19) situation and the latest government advice, Denbies Wine Estate has taken the following actions in order to keep everyone as safe as possible. Thank you so much for your understanding and patience during this difficult time, we are doing our best to contact all customers who have existing reservations with us.
We will, until further notice be continuing on-line wine sales with 20% discount. Cellar Door Click & Collect is now available, orders can be placed on-line only with collection available Monday – Friday 10am – 3pm. Wine delivery will also be available. However, please bear with us if your order takes a little longer than usual.
PLEASE NOTE – WE ARE UNABLE TO TAKE WINE ORDERS OVER THE PHONE
Thank you all again for your continued support and consideration. We will be updating this information on a regular basis.
Most importantly, please keep safe and well.
The Team at Denbies
Online Shop;
We understand that many of you might want to enjoy Denbies wines from the comforts of your home. At this time, we will be offering
20% off any purchases of 6 or more bottles.
Cellar Door Click & Collect is now available, place your order on-line. Collection is available Monday – Friday 10am – 3pm
Please select from the dropdown at the checkout which delivery method you prefer. Please note, you will receive e-mail notification when your Click & Collect order is ready and details of the collection point. We are sorry but we are unable to take orders or respond to wine enquiries over the phone at this time.
Due to demand, home delivery may take a little longer than the normal 4/5 working days, please bear with us at this time.
Monetary e-vouchers are also available for purchase on-line, these can be redeemed for any on-line product or in the Visitor Centre, including hotel reservations. There is a selection of ‘e-gift cards’ for you to select from
Restaurants;
The Gallery, Vineyard and Conservatory Restaurants will be closed from Friday 20 March until otherwise advised by the government.
We are currently making contact with guests who have made advance reservations to reschedule accordingly. If you have not heard from us, please email events@denbiesvineyard.co.uk and we will respond as soon as we are able. We will have limited reception cover over this period so please do bear with us if it takes time to respond.
Indoor and Outdoor Tours and Tastings;
For the current time, all outdoor tours and indoor tastings have been suspended during this time
Denbies Wine & Gift Shop;
In accordance with government guidelines, the Wine & Gift Shop will be closed until further notice
At this time, we know that there is much uncertainty out there, but we appreciate your patience as we navigate these ever-changing times.
For details on our on-site neighbours, please visit their websites;
www.denbies.co.uk/visit-us/surrey-hills-brewery
www.surreyhillsphysiotherapy.co.uk
http://www.vgfarmshop.com
