Refund policy

Returns

We are unable to accept returns for unwanted wines due to quality control reasons.

We do not offer a sale or return service.

If any bottles are broken or spoiled on delivery, please notify us as soon as possible and we will arrange a refund or replacement within 30 days.

You must notify us of damaged goods within 14 days of delivery.

Contact details

Phone: 01306 876616
Email: denbiesdirect@denbiesvineyard.co.uk
Post: Wine Sales, Denbies Wine Estate Ltd, London Road, Dorking, Surrey, RH5 6AA

Cancellation Procedure

You may cancel an order at any time before it has been processed for shipping.

Please notify us within 24 hours of placing your order. If the order has already been dispatched, please refer to the returns procedure above.

For out-of-hours queries, email denbiesdirect@denbiesvineyard.co.uk and we will respond as soon as possible.

All refunds are subject to proof of purchase and can only be issued to the original purchaser.

Cancellations

You may cancel your order on the same day it is placed by emailing denbiesdirect@denbiesvineyard.co.uk.