Denbies Blue Bottle Gift Bag

Delivery available to UK mainland only
Please Note: Currently we cannot ship to Northern Ireland due to new export rules.

ALL ORDERS
For all transactions (including tickets), you will receive an email confirmation of your purchase. If this email does not arrive, please check your spam/junk folder and contact us if you have any queries by emailing reception@denbiesvineyard.co.uk.

WINE SALES DELIVERY
Please Note: Currently we cannot ship to Northern Ireland due to new export rules.

10% off on orders of 6 bottles or more.

Offer does not include products in our ‘Mixed Cases’ range and cannot be used in conjunction with other offers.

Click and Collect now available: Monday – Friday, 10am – 3pm. You will receive an email confirmation when your wine is ready for collection.

Excludes Bank Holidays and the Christmas period.

Standard UK delivery is £10.95.

Please allow up to 5 working days for standard UK delivery.

Delivery available to UK mainland only.

AVAILABILITY
Wine is an agricultural product and may occasionally be out of stock. If you order a case of wine, we may substitute a wine with one of similar value.

PRICES AND PAYMENT
All prices are quoted in pounds sterling and may be per bottle or per case, as marked. Prices include VAT unless otherwise specified. Delivery charges are additional.

We reserve the right to terminate any special offer at any time without notice.

Please note: Offers do not include Mixed Cases or Noble Harvest.

AGE RESTRICTION
We will not sell wine to anyone under 18 years old.

When registering your details, you will be required to enter a valid date of birth to confirm you are 18 or over. By placing an order, you confirm that you are at least 18 years old.

If purchasing wine as a gift, the recipient must also be over 18.

Once the wine has been delivered according to your instructions, it becomes the recipient’s responsibility.

RETURNS
We are unable to accept returns for unwanted wines due to quality control reasons.

We do not offer a sale or return service.

If any bottles are broken or spoiled on delivery, please notify us as soon as possible and we will arrange a refund or replacement within 30 days.

You must notify us of damaged goods within 14 days of delivery.

Contact details:
Phone: 01306 876616
Email: denbiesdirect@denbiesvineyard.co.uk
Post: Wine Sales, Denbies Wine Estate Ltd, London Road, Dorking, Surrey, RH5 6AA

MONETARY GIFT CARDS
Delivery fees vary depending on the value of the gift card and include administration, postage, and packaging.

Deliveries are made Monday to Friday. We cannot guarantee delivery dates on weekends, Bank Holidays, or international addresses.

Gift cards will be delivered within 4 working days. Please upgrade to next day delivery if required.

GIFT PACKAGES
Please refer to wine returns for the wine element of the gift.

If a parcel arrives damaged or faulty, or you wish to return it, you must contact us within 8 working days of receiving the parcel by emailing denbiesdirect@denbiesvineyard.co.uk.

All items must be returned complete and in reasonable condition. Returns may be extended to 21 days.

Where possible, please return items with original packaging. This does not affect your statutory rights.

Denbies Wine Estate is not responsible for return postage costs.

Please include proof of purchase and obtain a Certificate of Posting when returning items. We cannot take responsibility for goods lost in transit.

Refunds will be processed in line with our standard policy. While we aim to process refunds promptly, delays may occur due to limited staffing.

CANCELLATION PROCEDURE
You may cancel an order at any time before it has been processed for shipping.

Please notify us within 24 hours of placing your order. If the order has already been dispatched, please refer to the returns procedure above.

For out-of-hours queries, email denbiesdirect@denbiesvineyard.co.uk and we will respond as soon as possible.

All refunds are subject to proof of purchase and can only be issued to the original purchaser.

CANCELLATIONS
You may cancel your order on the same day it is placed by emailing denbiesdirect@denbiesvineyard.co.uk.